We read it
A person on the business support team reads the enquiry. No automated routing, no ticketing maze.
Contact Us
Tell us what needs fixing.
A short description is enough to start. We will come back with a view on scope, the information we need, and what it will take.
We read every message ourselves, and we reply from Hong Kong within one business day for anything that involves an active operation. If we are not the right firm for the work, we will say so in the first reply and point you somewhere better.
Reach us directly
One office, two mailboxes
Use the business support mailbox for anything relating to the services, the mobile management apps, an active engagement, or a data request. If you are a key account or are writing about a specific commercial arrangement, write to our key accounts mailbox directly — it reaches the right person faster.
| Registered office |
Room 701 (Unit 127), 7/F, Tower B, New Mandarin Plaza, 14 Science Museum Road, Tsim Sha Tsui East, Hong Kong |
|---|---|
| Business support | support@hkrongxinda.com |
| Key accounts | pengjinlong@hkrongxinda.com |
| Website | hkrongxinda.com |
| Company | HK FURENTA CO., LIMITED |
We do not publish a telephone number. Written communication is our primary channel because it gives both sides a record.
Send us a message
The more concrete the better.
If you can describe the product, the lane, the supplier, or the deadline, we can give you a useful answer.
Prefer email?
Two mailboxes, no gatekeeper
Business support handles services, the mobile management apps, active engagements and data requests. Key accounts reaches the engagement owner directly.
What happens next
Three steps, no ticketing maze
Every enquiry follows the same path, whether it concerns a shipment in motion or a question about the mobile management apps.
We come back with a view
Within one business day, we reply with our read on the situation, what we would need to look at, and whether we are the right fit.
We scope it
If it is worth pursuing, we propose an approach and a fixed scope for the first phase. You approve the work before anything begins.
Questions
Before you write
It is used to respond to your enquiry and to maintain the record of that enquiry. It is not sold, and it is not passed to advertising partners. Our Privacy Policy sets out the full detail, including how long we keep it and how to ask us to delete it.
We do not publish a phone number. Written communication is our primary channel because it gives both sides a record — and for cross-border work, a record matters more than a call. We reply to email within one business day.
No. A single advisory question is a legitimate engagement and we will scope it as one. We would rather tell you the honest size of what your problem needs, including if that is a short piece of work.
Yes. The apps are available on Google Play and the Apple App Store and the free tier is usable without engaging us for advisory work. The difference is what the free tier does not include, which is the judgement, the negotiation and the accountability.
Prefer to read first?
The Business Services page lists what we actually do, and the Company News page shows how we work in practice.
Both are worth ten minutes before you write to us.